Visitor Information

Visit Turpentine Creek Wildlife Refuge


Turpentine Creek Wildlife Refuge – 239 Turpentine Creek Lane, Eureka Springs, AR 72632

Pricing and Online Ticket Sales

Due to the pandemic, we’ve changed our policies. Visit here for more information. PLEASE BE ADVISED Due to COVID our tour times and ticket availability is LIMITED, pre-purchasing tickets online is the only way to guarantee a spot on your desired tour. We are accepting walk-ins but only if tickets are available at that time. 

We are asking visitors to fill out a contact form so we can notify any of our tour visitors if we have any information about COVID-19. Please fill out that form before proceeding to purchase your tickets.

Click Here to Buy Tickets Now

Our new tram can be accessed by manual wheelchairs, motorized wheel chairs are having some difficulty getting up the ramp, we are working to figure this out but until further notice please be aware of this issue.

Ticket Pricing is the same online or at the door.

  • $25 Adults(20+)
  • $20 Teens (13-19)
  • $15 Kids (4-12), Seniors (65+), Military
  • Free Infants (0-3)

You can purchase gift cards to give tickets to other individuals if you do not know the date that they plan to come visit.

Purchase Gift Cards

Due to COVID our hourly tours are completely guided from start to finish. Guests will walk down the main part of the discovery area with a guide (minus the bear tunnel since we cannot social distance in that area) and then load onto the tram to take the rest of the tour.

ADMISSION PRICING NOTICE: As of March 1st, 2020, admission pricing rose $5 per ticket ($25 for adults, $15 for Teens, $10 kids/seniors/military). To reflect this price change our Pride Membership is now only valid for the cardholder and 3 guests. Online tickets and Pride Memberships purchased before that date will still be valid at old rates and numbers.

Tour Times

  • We have shorter hours on Thanksgiving and Christmas Eve final tour is at 1pm both days.
  • We are closed on Christmas Day.
  • We will open late on New Years Day first tour is at 11 am.

Inclement Weather

Turpentine Creek Wildlife Refuge does suspend tours during extreme weather conditions. We do not typically close for weather like rain or wind, but it depends on the severity of the weather. The team will monitor weather situations to make the call to suspend tours at the Refuge when the weather is deemed too dangerous for visitors and staff. Some weather conditions that might constitute suspending tours at the Refuge are lightning, tornados, fires, extreme temperatures, blizzards, freezing rain, icy road conditions, and other violent acts of nature. If any of these situations are predicted please check for tour information on our social media accounts or call the refuge at 479-253-5841 to double-check.

Pets At The Refuge

We do not allow pets on our tours or around our animals. ADA service animals are allowed but not support animals, comfort animals, or house pets. Please do NOT leave your pet in your car or ask our team to watch your animal. We cannot watch your pet in our gift shop for liability reasons and if you leave an animal in a hot car we will inform the authorities. If you bring your pet we will not allow you on the tour and request that you take your pet back to your home or hotel before returning. 

There are 2 rooms that pets can stay in over night (with a pet fee), but the pets cannot be taken on tours, should be kept on a leash at all times, and cannot be taken in the Discovery Area.

What To Do At Turpentine Creek Wildlife Refuge

All activities can be canceled due to weather or if major projects/training is happening. Please check with the gift shop the day you arrive to see if events are available that day.

Guided Habitat Tours (Daily) – The half-mile guided tour takes visitors around to the area where the majority of our large cats’ habitats are located. The only way to view these habitats is during a guided tour. The tour is lead by one of our biologist/zoologist interns. Walking tours leave every hour on the hour while guided trolley tours (an additional $5 per person) leave every hour on the half hour. (Tour times listed above).

Discovery Area (Daily) – Venture around the open area of our park and see all of our smaller animal residents at your own pace. Stroll down our bear tunnel to see our bears and some of our big cats, before or after taking one of our hourly guided habitat tours.

Keeper Talks -Summer ONLY- (Saturdays – 10:40 am & 2:40 pm and Sundays – 10:40 am) – Short educational tours given by a member of our biologist/zoologist interns. They last approximately 20-minutes and are full of fun, interesting, and educational facts. The topics vary from specific information on our different species to general information on all big cats and the Refuge. 

Behavior Management Program (Most days at the end of the final tour of the day) – Used to both encourage animals to partake in stress-reducing enrichment activity and also, allowing for animal care staff to more efficiently examine potential health issues and perform routine medical check-ups. TCWR uses a bridge and reward training method. Training with participating animals can currently be seen every day after the last Guided Habitat Walking Tour in the Discovery Tour section of the Refuge.

Educational Programming (Scheduled) – We offer a variety of programs about the animals that call the Refuge home and where they are found in the wild, species conservation, biodiversity, animal adaptations, and so much more. Whether you are a first time or returning visitor, school group, scout troop, or any special groups; we have something for everyone of all ages to see, do, and learn! Click here to visit our Education section to see our upcoming educational events.

Exclusive Behind The Scenes Tours (Saturdays) – Get a private, behind the scenes tour of the refuge. See areas not open to the public and learn about what we do at the refuge. Behind the scenes tours, must be scheduled at least 3 days in advance and are an additional charge ($100-$150 per person). Regular entry into the refuge is included with behind the scenes tours. Click here to learn more about our Exclusive tours.

Special Events (Scheduled) – Visit our refuge during any of our annual events such as Kite Fest, Bam Bam Day, Blues Weekend, Cats at the Castle, and more! Check out the many events hosted by Turpentine Creek Wildlife Refuge on our events calendar. Click here to plan your upcoming trip around one of our many annual events.

Stay Overnight – Enjoy an evening, weekend, or week at the refuge! Get the full experience at the refuge and make fun and unique memories, all while helping the animals that call Turpentine Creek Wildlife Refuge home. Click here to learn more about our lodging options.

Refuge Map

TCWR Brochure


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